Customer Experience, Artificial Intelligence and Machine Learning Thoughts from Oovvuu, Canva and The Minerva Collective by Michelle Chen Whether in person, over the phone or electronically, communication is the cornerstone of customer service. Communicating effectively means taking the time to not only talk but also to listen. Customer service teams need to receive ongoing training … Read more
What Are Lurkers on Twitch? A Complete Guide The more people in your stream, the higher the chances that your finest moments are captured for all to see. And while lurkers may not interact with you or your stream, they can still clip and share content from it. Some people are anxious about chatting in … Read more
T-Mobile Outlines Its Next Big Steps At Capital Markets Day T-Mobile originally aspired to have somewhere in the ballpark of 7 to 8 million FWA customers in the United States by 2025; it currently has 5.6 million, having just added 400,000 last quarter. T-Mobile’s strategy now is to deliver FWA in areas where there is … Read more
